Refund policy

Return Policy
Our customers' satisfaction is important to us. If for any reason you are not satisfied with your purchase, you can make a return according to the conditions below.

✅ Conditions for making a return
Returns must be requested within 7 days from the date of delivery.

Items must be unused, undamaged and returned in the original packaging.

The return must be authorized by our customer service department before shipment.

🎟 Refund terms
Returns do not entitle you to a cash refund.

Once we receive and verify the returned product, we will issue a voucher worth the amount paid, which can be used for a new purchase on our site.

The voucher is valid for 2 years from the date of issue.

❗️Important
By placing an order on our site, you explicitly agree to this return policy, which provides for returns in the form of a voucher that can be spent on our site and not a monetary refund, this is because these items are limited in quantity and extremely discounted.

📦 Shipping charges
Return shipping costs are the responsibility of the customer, except in case of an error on our part (e.g. wrong or defective item).

To request a return, please contact us via email at: info@tryurbansneak.com